Welcome

FAQ's

Ordering

Q: How do I place an Order?

  1. Log in at the top, right-hand side of any page.
  2. New customers will need to register before ordering by accessing the Create an Account page and filling out all appropriate fields
  3. Add product to the Shopping Cart and proceed to Checkout
  4. Depending on your delivery and payment methods, the next screens will vary. Fill in the required Information to continue.
  5. When you are on the Order Review portion, click Place Order to submit your order for processing.
  6. An order confirmation page will be displayed after you submit your order. If you do not get this page, your order has not been submitted.
  7. You will also receive an email order confirmation.

 

Q: Why can I only make purchases with a credit card?

The following reasons may explain why you may see "credit card" as the only payment option when placing your order online.

  1. If you established your ABS Import Tools account, but you were not granted an open account (e.g. payment is due at the time of purchase), you would only be able to pay by credit card.
  2. If you established your ABS Import Tools account online, you will only be able to pay by credit card. (A credit application is required for an open account. Click here for more information.)
  3. If you have an open account with ABS Import Tools, but your online registration has not been approved yet, you will be required to pay by credit card until the registration is approved. Thereafter, you will have the ability to use your open
  4. To check the status of your registration, contact us at 800.774.7227, or send us an email

 



Order Status

Q: Where is my order confirmation?

Check your "junk mail" folder or "spam" folder in your email inbox to make sure that the ABS Import Tools order confirmation is not located in these folders.
Note: To ensure that future ABS Import Tools order confirmations will be delivered to your email inbox, add the email address [email protected] to your address book. Many anti-spam systems check your email address book to know which senders are allowed to send you email messages.
If you are still not receiving order confirmations, be sure to verify your email address on the Account Information page on https://www.absimporttools.com/.

Q : Where is my order?

Contact us at 800.774.7227, or fill out the Contact Us form, or check the status online (see next question for instructions).

Q: How do I check the status of an online order(s)?

  1. Log in at the top, right-hand side of any page.
  2. Click My Account on the top, right-hand side of the screen.
  3. Look through Recent Orders of My Dashboard to find your order’s status.
    Note: Only your online orders will be displayed. You can also contact us at 800.774.7227, or fill out the Contact Us form for more assistance.
  4. Orders shipped UPS Ground, FedEx, DHL, or USPS will be linked to the corresponding carrier's website, which provides detailed tracking and proof of delivery information.

 



Signing In

 Q: What is my password?

If you have forgotten your password you can create a new password by resetting it on your own. Here’s how:

  1. Go to the Forgot Your Password page. Provide the required information.
  2. We will send instructions on how to reset your password to the email address stored in the Account Information section of Your Account.
  3. Click the link contained within the password reset email and provide the required information.
    Note: the information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact us.
  4. To contact us, call 800.774.7227, or fill out the Contact Us form

 

Q: Are my email address and/or password case sensitive?

  1. Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was during registration.
  2. If you cannot remember how you entered it, go to the Forgot Your Password page. Provide the required information.
  3. We will send instructions on how to reset your password to the email address stored in the Personal Information section of Your Account.
  4. Click the link contained within the password reset email and provide the required information.
    Note: The information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact us.
  5. To contact us, call 800.774.7227, or fill out the Contact Us form

 

Q: Why can't I sign in?

Please follow these steps to ensure that you are logging in with the correct information:

  1. Are you registered on our Web site? If not, register.
  2. Enter your email address in the box entitled Email Address and your password in the box entitled Password. Both fields can be found in the Log In section on every page of the site. Click the Login button.
  3. Check your email address and password. They must be entered exactly the same way as they were during registration.
    Note: Your password is case sensitive (e.g. password or PASSWORD).
  4. If you cannot remember your login information, go to Forgot Your Password? and provide the required information. We will send an email with instructions on how to reset your password.
  5. To contact us, call 800.774.7227, or fill out the Contact Us form


Updating My Account

Q: How do I update my address/account information?

  1. Log in at the top, right-hand side of any page.
  2. Click on My Account in the global navigation bar at the top, right-hand side of the screen.
  3. Click Account Information in the navigation on the left-hand side of the screen.
  4. The Address Book section will be displayed. Select one of the gray sections to update your online account information.

 

Q: How do I change my email address?

  1. Log in at the top, right-hand side of any page.
  2. Click on My Account in the global navigation bar at the top, right-hand side of the screen.
  3. Click Account Information in the navigation on the left-hand side of the screen.
  4. On the Edit Account Information page, you can change your email address.
  5. Type over your existing email address. Click Save to save your changes.

 

Q: How do I change my password?

  1. Log in at the top, right-hand side of any page.
  2. Click on My Account in the global navigation bar at the top, right-hand side of the screen.
  3. Click Account Information in the navigation on the left-hand side of the screen.
  4. Change your current Password by selecting Change Password and completing the appropriate fields and click Save to save your changes.

Product Information

 Q: How do I return a product(s) or make a shipping claim?
  1. Contact ABS Import Tools for assistance.
  2. Contact the carrier/shipping company immediately, if you receive a shipment that has visible damage.
  3. Should the carrier/shipping company wish to inspect the shipment, the materials must be made available to them.
  4. For concealed damage - damaged items but no visible packaging damage fill out the Contact Us form and describe what kind of product damage you have.

 

Q: Whom do I contact for specific product questions?

  1. We can provide you with information for Product Selection, Application Assistance, Installation, Troubleshooting, Performance Data, Maintenance and General Technical Guidance.
  2. We have technical assistance available online.
  3. Log in, click Contact Us at the footer of any page.
  4. State your question. Click Send. We will respond within 1 business day.

 



Shipping

Q: Does ABS Import Tools accept international orders?

If you are ordering from, or ultimately shipping to an international location, please call our sales desk, Monday through Friday 8am-5pm PT at 001 (866) 206-4447 or fax at 001 (909) 393-9603. Delivery, duty, and tax are the responsibility of the customer and warranties are void outside of the U.S.

Q: How do you handle shipments to Alaska, Hawaii and U.S. Territories

Additional shipping charges may apply to shipments made outside the contiguous U.S. Shipping for larger items is also quoted upon request; please call (866) 206-4447 to place your order. 


Registering

Q: How do I register?

  1. Click Log In/Register at the top of any page within our Web site.
  2. Select the type of user you are and click Create an Account.
  3. Fill out the Registration form and follow the instructions.
  4. Acceptance of the Terms and Conditions is required for us to process your registration.

 

Q: Do I need a ABS Import Tools account number to register?

No. New and existing ABS Import Tools customers are welcome to register online without an account number. Here's how:

  1. Click Log In/Register at the top of any page within our Web site.
  2. Select the type of user you are and click Create an Account.
  3. Fill out the Registration form and follow the instructions.
  4. Acceptance of the Terms and Conditions is required for us to process your registration. To establish an account with ABS Import Tools, see "How do I establish an account with ABS Import Tools?" 

 

Q: How do I establish an account with ABS Import Tools?

Register and place an order on our Web site. Here's how:

  1. Click Log In/Register at the top of any page within our Web site.
  2. Select the type of user you are and click Create an Account.
  3. Fill out the Registration form and follow the instructions.
    *Prevent any delays in processing your request, please be sure to complete all the required fields completely and accurately.
    *If we have any questions about your registration, we will contact you via email within one business day.
  4. Acceptance of the Terms and Conditions is required for us to process your registration and for you to order online.
  5. Once your registration has been approved, you will be able to place an order online using your credit card. Upon request, subsequent orders can be placed on open account with terms of net 30 days.
  6. Please be advised that ABS Import Tools is a wholesaler, not a consumer retailer. As such, we sell to other businesses. If you are a new customer to ABS Import Tools, you may be asked to provide business identification (U.S. Taxpayer Identification Number (TIN), copy of business license, etc.) before we ship your first order.
  7. If you currently do business with ABS Import Tools and did not provide your account number during registration, please allow up to 2 business days after placing your first online order for your customer specific pricing to display (if any).
  8. You can also establish an account by calling us.
  9. To contact us, call 800.774.7227, or fill out the Contact Us form

 


Technical Questions

Q: What are the supported browsers for https://www.absimporttools.com/?

The site currently supports the following browsers:

  • Internet Explorer 8.0
  • Internet Explorer 7.0
  • Internet Explorer 6.0(SP3)
  • Firefox 3.6
  • Firefox 3.5
  • Safari 4.0.4 and above
  • Google Chrome 4.1 and above

To upgrade your browser to the latest version of:

 

Q: Why doesn't https://www.absimporttools.com/ recognize me even though I am a registered customer?

There can be several reasons why the site is not recognizing you:

  • You are not using the computer you registered on.
  • If you click the Logout button or if the cookies are deleted from your computer.
  • Your browser is set to reject cookies. To change your browser to accept cookies, go to Tools > Internet options > Privacy > Advanced and make sure that both the first party cookies and third party cookies are enabled to “Accept”. If you encounter any problems making this change, please contact your infrastructure support.

 

Q: What are cookies and why do I need them?

Cookies are little bits of information stored by your browser. Cookies allow web sites to remember features and preferences (such as your login information, purchasing behavior, etc.) between visits to web sites. They cannot divulge personal information about you and are totally harmless.

 

Q: How do I make sure I am viewing the most up-to-date content?

The browser cache stores copies of the Internet pages you visit. The advantage of a browser cache is that it makes revisiting and re-loading quicker. The disadvantage is that the pages retrieved with your browser cache may not contain the latest version of the page. For example, if the page content has recently been changed, the cache can cause the page to load with the previously stored version of the page or with errors.

  • To clear your cache in Internet Explorer:
    Go to the top of your browser window and click on Tools > Internet Options > General. Go to “Temporary Internet files” (located in the middle section of the page). Click on “Delete Files…” and then click ”OK”. Next, click “Delete Files…” again. Check the box “Delete All Offline Content” and click “OK” again. To ensure you see the latest content, go to Tools > Internet Options > General. Go to “Temporary Internet files”. Click on “Settings”. Set “Check for newer versions of the stored pages” to at least “Automatically”.
  • To clear your cache in Netscape:
    Go to Edit > Choose Preferences. Click “Advanced Category” and select “Cache”. Click the “Clear Disk Cache” button and the “Clear Memory Cache” button. Click “OK”.